Our Customer First Scheme

We understand that looking for, buying and moving into a new home can be one of the more time consuming things to do.

Customer Service
Customer Service


But we don’t think it has to be that way – we believe it should be exciting and enjoyable. At Hodson Developments we’re determined to make sure the purchase process and buying a new home from us is as stress-free as possible.

Also, after you have moved into your new home you can have complete peace of mind that we will resolve any unlikely problems you may encounter through our defects warranty and structural warranties. We’re on hand all the time, 24 hours a day, 7 days a week if you need us.

We understand that it’s comforting to know that you and your family have our full professional support behind you. It’s what sets us apart from all others.

Supporting you throughout the purchase process

We like to make it as straightforward as possible for you to buy your new home. So, as soon as you agree to buy, we’ll provide you with your own dedicated Customer First team member to guide you through the entire process.

They’ll always be on hand to give you the best possible advice and to help take away any matters that may arise, by busting jargon, giving advice or simply listening to your concerns and solving them together with you.

They’ll give you all the information you could possibly need about your new home, provide regular updates and keep you fully informed on the legal side of things right from reservation through to completion.

Supporting you after you have moved in, for years to come

Customer First also means we don’t forget about you once you’ve completed your purchase.

We’ll be there for you if you need us, and are strong on looking after our Customers in any way we can.

Our friendly After Sales Care Teams are specifically trained and available to deal with any unlikely issues you may experience with your home, no matter how big or small. Their purpose is your peace of mind.

After you have moved into your new home we will keep in touch and make sure that your experience of living in a new Hodson Developments home is a thoroughly enjoyable one for years to come.

Our professional and specialist teams are always only ever a phone call or email away and will put right any unlikely problems due to faulty workmanship or materials you may be encountering.

Furthermore, in the most unlikely event of an emergency please know that we are well prepared. We will provide you with a 24-hour phone number to call and aim to be with you within 60 minutes of receiving the call.

You can have complete peace of mind that we’ve got all bases covered!

Rigorous and regular inspections

At Hodson Developments we build to only the highest of UK construction standards and Building Regulations. We only ever use UK based industry renown Architects, Engineers and Contractors to design and build all our homes.

To ensure that we deliver the very best quality new homes, every property we build is inspected by independent Building Inspectors and our own in-house Building Managers at key stages throughout the construction process.

These rigorous and regular inspections allow us the opportunity to identify any potential issues and to resolve them well before you move in.

Once your property is complete, it is once again inspected by our Building Managers, Customer First teams and then inspected and signed off but an independent Building Surveyor to ensure your home meets the high standards we’ve become known for.  Your new home then gets issued a 10 year insurance backed warranty – please visit our 10 year guarantee page for more information.

You can’t get more rigorous inspection criteria than that! It’s what sets us apart from all others.



Our Awards

  • First Time Buyers developer of the year 2016 logo Hodson Developments
  • What House award winner logo - Hodson Developments
  • Planning & Placemaking award winner logo - Hodson Developments

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