Hodson Developments Customer Satisfaction

Nobody is perfect, but that doesn’t mean we shouldn’t try to be. Our Managing Director, Alan Hodson, has put his family name to Hodson Developments, so we take personal pride in what we do.

What our customers say about us
What our customers say about us

We want to be the best housebuilder in the industry, but we can’t do that without you. If we have done well and exceeded your expectations, we would love to hear from you. Equally, if we make a mistake, we want to learn from it and put it right.

For this reason, shortly after legal completion, you will receive a letter from our Sales Director of Hodson Developments inviting you to provide any comments you may have and you may be asked to complete a customer satisfaction questionnaire.

We would be very grateful if you would take the time to complete this questionnaire about your new home and the service we have provided.
You can be assured, the feedback we get is shared throughout the company and all individual comments are taken on board and will be personally reviewed.

Over the years changes to our procedures have already been put in place as a result of the feedback we’ve had. And we will continue to strive to get even better.

You shouldn’t just take our word for it, see what some of our other customers think of us.

What our previous Customers have to say

“We could not be happier with our new home! The high specification, coupled with convenient location (walking distance to Fenwicks!) and large private gardens were massive selling points for The Fitzroy Collection over other developments we saw. During the course of our purchase, the sales team were professional and efficient, and continue to be so in after-sales. We feel so lucky to have found our property when we did, and are now enjoying receiving lots of compliments from friends and family on our new home!”

Lucy Spencer and Josh Lewis
First time buyers, used Help to Buy

“We had been looking for a property just like the penthouse for some time and so we knew we had to have it. We paid a holding deposit with the Assisted Move scheme and quickly got our family home onto the market. The move allowed us to free up some cash too but to be honest for us, it was more about a change of lifestyle – and after four months living in our new home, we couldn’t be happier.”

Derek and Diana Lindon
Used Hodson Developments’ Assisted Move scheme

“We can’t quite believe that we have managed to buy our first home here. The fact that it comes kitted out with all modern appliances is also a great help – meaning that we don’t have any more to pay out before moving in. I can quite honestly say it’s our dream first home and I can’t imagine anything I would want to change about it.”

Sean Briggs and Veneta Stanton-Wharmby
First time buyers, Viridium

“We knew as soon as we saw Viridium that it was going to be a good investment. The property had been finished to a very high standard and was brand new, no maintenance needed to be done, meaning less upfront cost for us and our tenants could move in straight away. Our apartment at Viridium has been the easiest investment, buying a brand new apartment which has required no work and we even had tenants move in within a week.”

Dean Meredith
Investor, Viridium

“We were so impressed with what we saw and couldn’t believe that we could actually afford the exact property that we wanted thanks to the backing of Help to Buy.”

Sarah George and Peter Sutherland
First time buyers, Viridium

“It’s so exciting – we just love our new apartment and can’t wait to move in. It has such a great layout with ensuite bathroom to the main bedroom and a lovely balcony to enjoy the far-reaching views.”

Sofia and Tom Brzostowski
First time buyers, Viridium

“My husband and I decided it was time to leave our house and downsize to something easier to manage. Hodson’s Viridium development was the second place we visited, the result of a rival estate agent telling us how nice they were. We liked what we saw, but it was early days – we looked around for a good 6 weeks before going back to Viridium again. We really loved it, made an offer and had it accepted before the day was out. I mist say, the ladies in the office have been so kind and helpful – nothing seems to be too much for them. And we made quite a few visits back to measure things, check things, show our friends and family; they just welcomed us and made everything happen.
Now we have been in residence for 3 weeks, and the help and support continues to be excellent. Before we moved in, we wanted some alterations made to the bedroom – Hodson’s men worked so hard and had everything complete and had the flat looking spotless a week later when we moved in. Too bad all moving stories aren’t as great as this one with Hodson”

Christopher and Clare Nobbs
Viridium buyers, used the Assisted Move scheme

“We committed after seeing the flat just once as it met and exceeded our needs for our first home. The purchasing process was completely stress free as the sales team recommended a solicitor who worked very quickly and a financial advisor who helped us through the Help to Buy scheme paperwork. We got the keys 32 days after the first viewing, and since then have been incredibly happy here. It is very clear that Hodson Developments have been doing this for years, as they have really thought of everything to make both the purchasing process and daily living a great experience. It really is a luxury apartment and we will certainly consider looking at Hodson Developments next time around.”

Adele Carmichael and Mo Farah
First-time buyers, used the Help to Buy scheme


“I can quite honestly say it’s our dream first home and I can’t imagine anything I would want to change about it.”

Veneta Stanton

“5 Stars! The sales team were warm and friendly and went beyond the call of duty in helping me navigate the complexities of my related sale. Really makes you feel like you have some friends before you’ve even moved in. The flat is perfect for my needs, excellently finished and the grounds perfectly maintained. Just waiting for the summer to use the balcony.”

Alex
Used Help to Buy at The Fitzroy Collection


 

Our Awards

  • First Time Buyers developer of the year 2016 logo Hodson Developments
  • What House award winner logo - Hodson Developments
  • Planning & Placemaking award winner logo - Hodson Developments

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